Cancellation Policy
Last updated: April 2026
This page outlines the full Cancellation, Waiting Time & Service Policy for Eurolane Limo Services. Please read carefully before completing your booking.
Standard Transfers (non-hourly bookings)
Free cancellation is available up to 6 hours prior to the scheduled pickup time.
Cancellations made within 6 hours of the scheduled pickup time are non-refundable and will be charged in full.
Hourly Bookings
Free cancellation is available up to 24 hours prior to the scheduled pickup time.
Cancellations made within 24 hours are non-refundable and will be charged in full.
Long-Distance Trips (over 125 miles / approximately 200 km)
Free cancellation is available up to 24 hours prior to the scheduled pickup time.
Cancellations made within 24 hours are non-refundable and will be charged in full.
Standard Pickups
If the passenger does not arrive within 30 minutes of the scheduled pickup time and cannot be reached, the booking will be classified as a no-show and the full fare will be charged.
Airport, Train Station & Port Pickups (ARRIVALS ONLY)
If the passenger does not arrive within 60 minutes of the actual flight, train, or ship arrival time and cannot be reached, the booking will be classified as a no-show and the full fare will be charged.
Passengers must remain reachable via phone or messaging. Failure to communicate may result in the ride being classified as a no-show.
Standard Pickups
Up to 30 minutes of complimentary waiting time is included from the scheduled pickup time.
Airport, Train Station & Port Pickups (ARRIVALS ONLY)
Up to 60 minutes of complimentary waiting time is included for arriving passengers only.
This waiting time begins from the actual flight, train, or ship arrival time, not the scheduled pickup time.
This applies only to pickups from airports, train stations, or ports. It does NOT apply to drop-offs or standard city pickups.
After the complimentary waiting period:
Waiting time is charged in 15-minute increments.
Charges are calculated based on the hourly rate of the booked vehicle.
Example — if the hourly rate is $100:
15 minutes = $25
30 minutes = $50
45 minutes = $75
Additional stops, delays, route changes, or extended service time beyond the original booking may be charged accordingly.
Euroline Limo Services reserves the right to apply additional charges reasonably based on actual service conditions.
All time calculations and policies are based on New York local time (EST/EDT).
By completing a booking, the customer confirms that they have read, understood, and agreed to all terms outlined above.
Questions about this policy?
Contact us before your trip and we'll be happy to clarify any details.